Privacy Policy

Effective date: September 14, 2026
Last updated: September 14, 2026

1. About Couplio

Couplio (the "App", "Couplio", "we", "us") is a mobile application for iOS that lets two people keep a private, shared journal of their relationship: events and memories, notes, comments and reactions, important dates, saved places on a map, and photos. Couplio is operated by Matveev Evgenii under the Gidra Apps brand. You can reach us at support@gidraapps.com.

This Privacy Policy explains what information we collect when you use Couplio, how we use it, who we share it with, how long we keep it, and what choices you have. It applies to the Couplio app and to the backend services we operate for it. Our Terms of Use are published separately at gidraapps.com/couplio/terms.

By creating an account or using Couplio you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the App.

2. Information We Collect

We collect the categories of information described below. We only collect what is needed to provide, secure, and improve Couplio.

2.1 Account information

• Display name — the name you enter, or the name provided by Apple when you use Sign in with Apple.
• Email address — the address you register with, or the address (including an Apple private relay address, if you chose to hide your email) provided by Sign in with Apple.
• Firebase User ID — a unique identifier assigned to your account by Firebase Authentication.
• Avatar — an optional profile photo you choose to upload.
• Authentication data — depending on how you sign in, either your Sign in with Apple credential or your email address and a password. Passwords are handled by Firebase Authentication; we never see or store your password in plain text.

2.2 User content

Content you deliberately create or add in the App, including:

• relationship events and memories (title, description, date, and related details);
• notes;
• comments and reactions;
• important dates and the relationship start date;
• photos you attach to events, places, or your profile;
• saved places, including their name, address, geographic coordinates, and visited / planned status.

Some of this content is shared with your connected partner, as described in Section 4.

2.3 Location

Precise location from your device, only after you grant the location permission and only while you use location features. See Section 5.

2.4 Identifiers

• User ID — your Firebase User ID, which is also used to associate analytics and crash reports with your account (see Section 7).
• Device / installation identifiers — identifiers generated by the Firebase SDKs (for example the Firebase installation ID) and the push notification token issued by Apple Push Notification service (APNs) and Firebase Cloud Messaging (FCM).

2.5 Purchase and subscription metadata

If you buy Couplio Premium, we receive and store limited subscription metadata from Apple — see Section 9. We do not receive your payment card details.

2.6 Usage data

Information about how you interact with the App: which screens you open, which features you use, and product events (for example, that a paywall was shown or a purchase was started). See Section 7.

2.7 Diagnostics and technical data

Crash reports, non-fatal error reports, and technical information that the Firebase SDKs collect automatically, such as device model, operating system version, App version, language and time zone, session and SDK information, and stack traces. See Section 7.

2.8 Communications

If you contact us by email, we receive your email address and the content of your message.

2.9 App Store privacy disclosure

For transparency, the table below maps the categories above to the data types we declare in Couplio's App Store privacy label.

3. How We Use Information

We use the information we collect to:

• provide the App — create and maintain your account, store and sync your content, and show it to you and your connected partner;
• connect you with your partner — create a couple ("pair"), share the relevant content between you, and notify your partner about activity;
• show places on a map — display your current position and let you save places with their coordinates and address;
• deliver Premium — verify your subscription status and unlock Premium features for you and, where applicable, your partner;
• send push notifications — when you have enabled them;
• understand and improve the App — analyse which features are used and how, so we can prioritise improvements;
• keep the App stable and secure — diagnose crashes and errors, protect against abuse, and enforce our Terms of Use;
• respond to you — answer support requests and privacy enquiries;
• comply with law — meet legal obligations and respond to lawful requests.

Where the law of your jurisdiction requires a legal basis for processing (for example under the GDPR or UK GDPR), we rely on: performance of a contract with you (providing the App and Premium); your consent (location access and push notifications, which you grant through iOS permissions); our legitimate interests in operating, securing, and improving Couplio, including product analytics and crash reporting; and compliance with legal obligations.

We do not use your content or personal information to train artificial intelligence models, and we do not use it for advertising.

4. Couple and Shared Content

Couplio is built around a "pair" — two accounts connected to each other. When you connect with a partner:

• your partner can see your display name and avatar;
• content you add to the shared space (for example shared events, comments and reactions, important dates, the relationship start date, saved places, and photos attached to shared content) is visible to your partner and may be edited or commented on by them according to the App's features;
• your partner may receive notifications about your activity in the shared space (see Section 8);
• if either of you has an active Premium subscription, Premium features are unlocked for both accounts in the pair (see Section 9).

Some content in Couplio is private to you. Private content is not shown to your partner and is not part of the shared space. The App indicates which content is private and which is shared at the time you create or edit it.

Please remember that your partner is an independent person. Content you share with them is under their control on their device, and they may keep copies, screenshots, or exports of it. Couplio cannot remove information that your partner has already seen or saved elsewhere. Only share what you are comfortable sharing.

If you leave a pair or delete your account, your partner's account and their own content are not affected. See Section 14.

5. Location

Couplio uses Core Location on your device only after you grant the location permission in iOS and only while you are using location-related features (for example the map screen or creating a place at your current position).

• We do not run continuous or background location tracking. Your location is not collected when you are not using the App.
• Your current location is used to show your position on the map.
• If you create a place "at my current location", the coordinates of that position become part of the saved place, together with the address that the platform's geocoding service resolves for it.
• Coordinates and addresses of saved places are stored in Firebase (Cloud Firestore) as part of your user content and are shared with your partner when the place belongs to the shared space.

You can revoke or change the location permission at any time in iOS Settings → Privacy & Security → Location Services → Couplio. The App will continue to work without location access, but map features that depend on your position will be limited.

6. Photos and User Content

Photos in Couplio are always chosen by you: you select them from your photo library when you attach them to an event, a place, or your profile. The App does not use the camera. We do not scan or upload your photo library; only the individual photos you select are uploaded.

Photos are stored in Firebase Storage and their references are stored in Cloud Firestore. Photos attached to shared content are visible to your partner. Your avatar is visible to your partner.

All other content you create (events, notes, comments, reactions, dates, places) is stored in Cloud Firestore. We do not review your content unless this is necessary to investigate a support request, an abuse report, or a security incident, or where required by law.

You remain responsible for the content you upload, including for having the right to share photos or information about other people.

7. Analytics and Diagnostics

7.1 Firebase Analytics

We use Google's Firebase Analytics to understand how Couplio is used. It records product interactions and screen / event telemetry, for example which screens are opened, which features are used, and app-level events (such as paywall views, purchase started / completed / cancelled, and restore attempts). To connect these events across sessions, we set your Firebase User ID as the analytics user identifier. Firebase Analytics also collects technical information about your device and app installation as described in Section 7.3.

Analytics data helps us decide what to improve. It is not used to serve you advertising and it is not shared with advertisers.

7.2 Firebase Crashlytics

We use Firebase Crashlytics to collect crash reports and non-fatal error reports so we can find and fix problems. A crash report includes a stack trace, the state of the App at the time of the crash, and technical device information. We also attach your Firebase User ID to crash reports so that we can investigate issues you report to us. The user identifier is cleared from Crashlytics when you sign out.

7.3 Technical data collected by Firebase SDKs

The Firebase SDKs embedded in the App (Authentication, Firestore, Storage, Analytics, Crashlytics, Cloud Messaging, Installations, Sessions, and their technical dependencies) may automatically collect:

• installation and device identifiers generated by Firebase;
• device model and manufacturer;
• operating system version and App version;
• device language and time zone;
• technical diagnostics, performance and session information, and SDK version information;
• crash stack traces and error details.

This data is processed by Google on our behalf under the terms referenced in Section 10.

8. Push Notifications

Couplio can send push notifications, for example when your partner adds an event, comments on something, adds photos, or saves a new place. Reminders about important dates and memories are scheduled locally by iOS on your device; no additional data is sent to our servers to deliver them. Partner-activity notifications are delivered through Apple Push Notification service (APNs) and Firebase Cloud Messaging (FCM).

To deliver notifications, the App obtains a push token from APNs / FCM. This token is stored in your user profile in Cloud Firestore so that our backend can address notifications to your device. The token is technical and does not by itself reveal your identity, but it is linked to your account.

Notifications are only sent if you have allowed them in iOS. You can disable them at any time in iOS Settings → Notifications → Couplio, and you can adjust notification preferences inside the App where available.

9. Subscriptions and Purchases

Couplio Premium is an auto-renewable subscription sold through Apple's App Store using StoreKit. Apple handles the whole payment process.

9.1 Payment credentials — not collected

We do not receive, see, or store your payment card number, CVV, bank details, billing address, or any other payment credentials. These are handled exclusively by Apple under Apple's terms and privacy policy.

9.2 Subscription metadata — collected

To provide Premium, the App and our backend do receive and store limited information about your subscription:

• the product / subscription identifier you purchased (monthly or yearly);
• your Premium status (active or not) and its source (your own purchase, your partner's purchase, or a promotional grant);
• expiration and renewal information, and signed transaction data that Apple provides so we can verify the purchase is genuine;
• purchase-related analytics events (for example, that a purchase was started, completed, cancelled, or restored, and which product it concerned) as described in Section 7.

Because Premium is shared within a pair, your partner can see that Premium is active for the pair, but not your payment details.

You can view, change, or cancel your subscription at any time in your Apple Account settings (Settings → [your name] → Subscriptions) or in the App Store app. Refunds are handled by Apple.

10. Third-Party Services

We rely on a small number of service providers to run Couplio. They process personal data on our behalf, or as independent controllers where noted, under their own terms and privacy commitments.

10.1 Google Firebase (Google LLC and its affiliates)

Firebase is the backend platform on which Couplio runs. We use:

• Firebase Authentication — sign-in, account management, and password handling;
• Cloud Firestore — the database that stores your profile, pair, and content;
• Firebase Storage — storage of photos and avatars;
• Firebase Analytics — product usage analytics (Section 7.1);
• Firebase Crashlytics — crash and error reporting (Section 7.2);
• Firebase Cloud Messaging — push notification delivery (Section 8);
• Firebase Installations, Firebase Sessions, Cloud Functions and related technical components — installation identifiers, session telemetry, and server-side logic (for example notifications, Premium verification, and account deletion).

Learn more: Privacy and Security in Firebase and the Google Privacy Policy.

10.2 Apple Inc.

• Sign in with Apple — authentication;
• StoreKit / App Store — subscription purchases, billing, and receipts;
• Apple Push Notification service — notification delivery;
• Core Location and Apple Maps / geocoding services — determining your position and resolving addresses for saved places, where applicable.

Learn more: Apple Privacy Policy.

We do not use any advertising SDKs, social media SDKs, or third-party tracking tools in the App.

11. Data Sharing

We share personal information only in the following circumstances:

• With your partner — shared content, your display name, avatar, and the pair's Premium status, as described in Sections 4 and 9.
• With service providers — Google (Firebase) and Apple, as described in Section 10, to the extent needed to provide their services.
• For legal reasons — if we believe in good faith that disclosure is required by law, regulation, legal process, or a governmental request, or is necessary to protect the rights, property, or safety of Couplio, our users, or the public.
• In a business transfer — if Couplio or Gidra Apps is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or in how your personal information is used.
• With your consent — in any other case, only with your explicit permission.

We do not sell personal information, and we do not share it with data brokers or advertisers.

12. Tracking and Advertising

• Couplio does not contain advertising and does not use advertising SDKs.
• We do not access the Apple advertising identifier (IDFA) and do not request App Tracking Transparency permission, because we do not track you.
• We do not use your data to track you across other companies' apps or websites, and we do not link your data with third-party data for advertising or measurement purposes.
• We do not sell your personal information to advertisers or anyone else, and we do not share it with third parties for advertising or ad measurement.

Analytics described in Section 7 is used only to understand and improve Couplio itself.

13. Data Retention

We keep your account information and your content for as long as you keep your account and that content, because they are needed to provide Couplio to you and your partner. We do not apply a fixed automatic retention period to user content; it stays until you or your partner remove it, or until your account is deleted.

• You can delete individual items (events, notes, comments, dates, places, photos) at any time in the App.
• You can delete your whole account at any time in the App (Section 14).
• Subscription metadata is kept for as long as it is needed to provide Premium and to resolve billing questions, and is removed from your profile when your account is deleted.

Analytics, crash, and other technical data collected through Firebase is retained by Google according to Firebase's own retention settings and policies, and may be kept for a limited period after your account is deleted. Backups and logs maintained by our service providers may also persist for a limited time before being overwritten.

We may retain certain information for longer where required by law (for example accounting records), to resolve disputes, or to enforce our agreements.

14. Account and Data Deletion

14.1 How to delete your account

You can delete your account directly in the App: open Profile → Delete Account and confirm. For security, the App may ask you to sign in again before deletion proceeds. Deletion is performed by our backend and is irreversible.

If you cannot access the App, email us at support@gidraapps.com from the address associated with your account and we will help you.

14.2 What is deleted

When you delete your account, our backend deletes:

• your user profile (name, email, avatar, push token, Premium status, and other profile fields) and your Firebase Authentication account;
• content that belongs to you across every pair you have ever been part of — the events you created (with their comments), your important dates, your saved places, and your comments and reactions on your partner's content;
• the photos and other files you uploaded, including your avatar, and references to them in your partner's content;
• your server-side pair membership history;
• if you signed in with Apple, the App also asks Apple to revoke the Sign in with Apple token for Couplio.

14.3 What happens to your partner

Your partner is a separate account holder. When you delete your account:

• your partner's account and their own content (events, notes, comments, dates, places, and photos they added) are not deleted;
• the pair may remain in place for your partner, with you removed from it and references to you and your content cleaned up according to our backend logic;
• if the pair has no remaining member, the pair and its remaining data are removed.

We cannot delete content that belongs to your partner, and we cannot recall information they have already seen, saved, or exported.

14.4 Data held by service providers

Analytics and crash data already collected by Firebase, as well as provider backups and logs, are removed according to Google's and Apple's own retention practices rather than immediately (see Section 13). Apple retains your App Store purchase records under its own policies.

15. Your Privacy Choices

• Location — grant, restrict, or revoke location access in iOS Settings → Privacy & Security → Location Services → Couplio.
• Push notifications — turn notifications on or off in iOS Settings → Notifications → Couplio, and adjust preferences in the App where available.
• Photos — you decide which photos to attach; iOS lets you limit which photos the App can access.
• Your content — edit or delete individual items in the App at any time.
• Your account — delete it in the App via Profile → Delete Account (Section 14).
• Subscription — manage or cancel it in your Apple Account / App Store subscription settings (Section 9).
• Sign in with Apple — you can review and stop Couplio's use of your Apple ID in your Apple Account settings under "Sign in with Apple".

Your rights

Depending on where you live, you may have legal rights regarding your personal information, such as the right to access it, correct it, delete it, receive a copy of it, restrict or object to certain processing, withdraw consent, and lodge a complaint with a supervisory authority. Residents of the EU / EEA, the UK, Switzerland, California and other US states, Brazil, and other jurisdictions with privacy laws may have specific rights under those laws.

Most of these rights can be exercised directly in the App (viewing and editing your profile and content, deleting content, deleting your account). For anything else, contact us at support@gidraapps.com. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law.

16. Security

We take reasonable technical and organisational measures to protect your information:

• authentication is handled by Firebase Authentication and Sign in with Apple; we never store passwords in plain text;
• access to data in Cloud Firestore and Firebase Storage is restricted by security rules and server-side checks: content of a pair can be read and changed only by the members of that pair, private content only by its author, and each user can upload files only to their own storage folder. Avatars are readable by signed-in Couplio users so that partners can display them;
• data is transmitted over encrypted network connections (TLS) provided by the platform infrastructure, and is stored on Google infrastructure that applies encryption at rest;
• sensitive operations such as account deletion require recent re-authentication and are executed on the server.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your Apple ID and Couplio credentials confidential and for the security of your device. If you believe your account has been compromised, contact us immediately.

17. International Data Processing

Couplio is operated from Russia and is available to users in many countries. Our service providers — Google (Firebase) and Apple — are international companies and may store and process your information in data centres in jurisdictions where they operate, including the United States, subject to their terms and the safeguards they provide. We do not commit to a specific storage country because it is determined by the infrastructure configuration of these providers.

Where personal data is transferred out of the EU / EEA, the UK, or other jurisdictions with data transfer restrictions: Google's data processing terms for Firebase include the EU Standard Contractual Clauses and related safeguards for such transfers; Apple processes data for Sign in with Apple, the App Store, and push notifications under its own privacy commitments. By using Couplio you understand that your information may be processed outside your country of residence.

18. Children's Privacy

Couplio is a relationship journal for couples and is not directed specifically at children. We do not knowingly collect personal information from anyone below the age at which they can validly consent to the processing of their personal data in their jurisdiction. Such users should use Couplio only where permitted by applicable law and with any parental or guardian authorisation that the law requires.

If you are a parent or guardian and believe that a child has provided us with personal information without the required authorisation, please contact us at support@gidraapps.com and we will take appropriate steps, including deleting the information.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the App, in the services we use, or in the law. When we do, we will update the "Last updated" date at the top of this page and publish the new version at the same address. If a change materially affects how we use your personal information, we will provide more prominent notice, for example inside the App, and where required by law we will ask for your consent.

Your continued use of Couplio after an updated policy takes effect means that you acknowledge the updated policy. Please review this page periodically.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or want to report a privacy or security concern, please contact:

Gidra Apps
Email: support@gidraapps.com
Website: gidraapps.com

Please include "Couplio privacy" in the subject line so that we can route your request quickly.